Cancellations
Appointments may be cancelled by emailing info@cannalysis.co.nz or calling 0800 876 543

• More than 24 hours before the appointment → full refund
• Less than 24 hours → may not be eligible
• Missed appointments → non-refundable

Rescheduling
You may reschedule up to 24 hours before your appointment at no charge.

Refunds
Refunds are processed back to the original payment method within 3–7 business days.
We reserve the right to refuse a refund if services have already been delivered.

Prescription Refunds
Consultation fees are for the clinical assessment, not the prescription outcome.
If a prescription is not issued, the consultation fee still applies.

Contact for Refunds
Email: info@cannalysis.co.nz
Phone: 0800 876 543